Cancellation & Refund Policy
Our commitment to your satisfaction and to reducing waste.
Effective Date: May 11, 2023 | Last Updated: January 13, 2026
Overview
Thank you for choosing Your Very Best, LLC dba yvb ("Your Very Best" "yvb," "we," "us," or "our"). This policy explains how cancellations, refunds, subscriptions, pre-orders, and trials work.
1. Subscriptions
Some products are offered as subscription purchases with recurring deliveries.
When you subscribe:
- You agree to recurring charges at the frequency you select
- Your payment method is stored securely and charged automatically
- Some subscriptions may auto-renew unless canceled
Managing or Canceling a Subscription
You can cancel or modify your subscription at any time before the next order is processed by:
- Using the link in your order confirmation email, or
- Logging into your customer account
Changes must be made before the next billing or fulfillment date to apply to that shipment.
2. 60-Day Money-Back Guarantee
We stand behind our products.
If you are not satisfied, you may request a refund on eligible items within 60 days of your order date.
3. What's Not Refundable
The following items are non-refundable:
- Shipping and handling fees
- Products not purchased directly from our official channels
- Gift cards
- Discounted, discontinued, or final-sale items
- Products purchased using rewards or loyalty points
4. No Returns - Share the Love
Because our products are consumable and to reduce environmental impact, we do not require physical returns.
Instead:
- If the product is unopened or lightly used, we encourage you to share it with a friend or family member
- If the product is damaged, you may dispose of the contents responsibly and recycle or compost packaging where applicable
5. Pre-Orders
When you place a pre-order, you are purchasing a product that is not yet available.
- We may charge the full amount, a partial deposit, or store your payment method for later billing
- You may cancel a pre-order before it has been fulfilled for a full refund
- Once a pre-order has shipped, it is treated as a regular order and follows this refund policy
6. Try Before You Buy
If a product is offered as "try before you buy":
- Your payment method is authorized at checkout
- You will have a set trial period to decide whether to keep the product
- If the product is not returned within the trial window, your payment method will be charged in full
Specific trial terms are provided at checkout.
7. Where This Policy Applies
This policy applies to purchases made directly through Your Very Best, LLC dba yvb, including:
- www.feelyvb.com
- shop.feelyvb.com
- account.feelyvb.com
- Your Very Best-life.myshopify.com
Purchases made through third-party channels or retailers are subject to their own policies.
8. Refund Process
To request a refund within the eligible timeframe, contact us at:
Please include your order number and the email address used at checkout.
If approved:
- Refunds are issued to the original payment method
- Refunds are processed through Shopify and our payment processors
- Processing typically takes 5–7 business days, depending on your bank or card issuer
Please note:
- Shipping fees are non-refundable
- We cannot issue refunds to prepaid debit cards
- Bank processing times are outside our control
9. Policy Updates
We may update this policy from time to time. Changes will be posted here with an updated "Last Updated" date.
Contact Us
For questions about cancellations, subscriptions, or refunds: